Refund policy

Refund Policy

30-Day Return Window
You may request a return within 30 days after your order is delivered.

Eligibility
To be eligible, the item must be in the same condition in which it was received, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

How to Start a Return
Email support@snagva.com with your order number, the item name, the reason for return, and photos when relevant. If the return is accepted, we will send return instructions and a prepaid return shipping label. Items sent without prior approval may not be accepted.

Free U.S. Returns
For eligible returns originating in the United States, return shipping is free. We provide the prepaid return label at no cost, and we do not charge a restocking fee for eligible returns. The designated return center and shipping instructions will be provided with the approved label; the return center may differ from our business contact address.

Damages and Order Issues
Inspect your order when it arrives. Contact support@snagva.com promptly if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items
Perishable goods, custom or personalized products, opened personal-care or hygiene products, hazardous materials, flammable liquids or gases, gift cards, and items marked final sale cannot be returned unless required by law. Contact us before purchasing if you are unsure whether an item is eligible.

Exchanges
The fastest way to receive a different item is to return the original eligible item and place a separate order after the return is accepted.

European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you may have the right to cancel or return the order within 14 days under applicable law. The item must be in the same condition in which it was received, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds
We will notify you after the return is received and inspected. If approved, the refund will be issued automatically to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, contact support@snagva.com.