Returns & Refunds
Returns & Refunds
Eligible items may be returned within 30 days after delivery.
Eligibility
- Items must be unused, undamaged, and in original packaging.
- All parts, manuals, accessories, and tags must be included where applicable.
- Proof of purchase is required.
How to Start a Return
Email support@snagva.com with your order number, item name, reason for return, and photos when relevant. If approved, we will send return instructions and a prepaid return shipping label. Items sent without approval may not be accepted.
Free U.S. Returns
For eligible returns originating in the United States, return shipping is free. Snagva provides the prepaid return label at no cost and does not charge a restocking fee for eligible returns.
The designated return center and shipping instructions are provided with the approved label. The return center may differ from our business contact address.
Refund Timing
After we receive and inspect the item, approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.
Non-Returnable Items
Gift cards, final-sale items, opened hygiene or personal-care items, customized items, hazardous materials, and items damaged after delivery may not be returnable unless required by law.
Questions? Contact support@snagva.com or call/text +1 (302) 621-0191.